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Delivery Policy

Covid Update - UK deliveries ONLY

We are currently using Parcel Force. They collect each day from us at 11am.

If we can get you parcel on before 11am we will try our best otherwise it will be collected the next morning.

 

UK mainland deliveries only

 

DELIVERY INFORMATION

We offer FREE Next Day Delivery as standard on orders over £49.

For orders under £49 there is a Postage and Packing charge of £5.95 for a tracked 1-2 Day delivery service.

As standard all orders placed before 11:00 will be picked, packed and dispatched the same working day. As best we can if it is busy it may go next day.

Orders will be dispatched using the best method from a range of delivery services including 1st Class Post, Royal Mail Tracked 24/48, Parcel Force.

We at Sussex Pond Shop will continue to keep you up to date with the status of your order via email from start to finish.

Standard UK Mainland Delivery only

 

Terms & Conditions

Sussex Pond Shop offers the following delivery service within the UK mainland subject to the conditions below:

  • Orders up to £48.99 are subject to a £5.95 delivery charge and are shipped using a tracked 1-2 Day delivery service.
  • Orders over £49.00 are delivered free of charge and are shipped using ParcelForce 48hr delivery service.
  • Delivery Days' are working days and exclude weekends and Bank Holidays.
  • Next day and 1-2 Day delivery is available on all in stock items if ordered before 11:00am on a working day unless stated.
  • This excludes remote areas such as the Scottish Highlands and Islands, Northern Ireland and UK Offshore destinations. We can not deliver to these.
  • Orders received after 12:00 or on a weekend / bank holiday will be dispatched on the next available working day.
  • Certain premium delivery options such as timed or weekend deliveries may be available at a surcharge dependant on the products purchased/delivery destination. These options will be detailed during checkout.

Sussex Ponds Limited denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.

We cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.

Goods must be signed for upon delivery and any damages / shortages reported to Sussex Pond Shop within 24 hours.

While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that all orders will arrive on time.

We use a premium delivery service and subsidise the cost to provide a higher level of service for a lower price, but unfortunately delays do sometimes occur.

Some large oversize products, typically items weighing more than 30kg, may require delivery via pallet and as such will arrive as a kerbside delivery only. The drivers in these instances are unfortunately not permitted to assist with the pallet beyond the drop off, and cannot aid in bringing packages into the property.

If unsure, please email us with your choice of products before ordering and we will inform you if any of your items cannot be shipped.

If orders for these items occur we will cancel the order and issue a full refund.

Thank you, if any queries please call us.

Happy Ponding